Frequently Asked Questions

Yes. We deliver everywhere in Sri Lanka via trusted couriers. Orders placed before 2 PM are usually dispatched the same working day, and most deliveries arrive within 2–4 working days depending on your district. You can follow your parcel on our Track your Order page.

You can pay securely at checkout with Visa and Mastercard. If you prefer to pay another way — such as a bank transfer or paying at one of our stores — message us on WhatsApp at (+94) 76 988 8555 and we will arrange it.

Absolutely. You can pick up your order from our Unity Plaza location or any of our partner IT Gallery branches in Ja-Ela and Colombo 04. See the Store Locator page for addresses and phone numbers, and mention pickup when you order.

1. Download the free Imou Life app from the App Store or Google Play.
2. Create an account and sign in.
3. Power on your camera and wait for the indicator light to blink.
4. Tap the + icon in the app and scan the QR code on the camera body or box.
5. Follow the on-screen steps to connect it to your Wi-Fi.
The whole process takes about two minutes.

Yes. In the Imou Life app open your device, tap the share icon, and enter the family member's Imou account email. They will receive an invitation and can then view the camera live from their own phone, with permissions you control.

Most connection issues come down to a few things:
• Make sure you are connecting to a 2.4 GHz network — some models don't support 5 GHz-only networks.
• Keep the camera close to the router during setup.
• Double-check the Wi-Fi password (it is case sensitive).
• If it still fails, press and hold the reset button for about 10 seconds until you hear the prompt, then try adding it again.
Still stuck? WhatsApp us and our technical team will walk you through it.

Yes — that's the point! As long as the camera is online, you can watch live video, receive motion alerts, and talk through two-way audio from anywhere in the world using the Imou Life app on mobile data or any internet connection.

On the Imou Life sign-in screen tap "Forgot password", enter the email address you registered with, and the app will send you a verification code to set a new password. If you no longer have access to that email, contact Imou support through the app.

Click My Account in the top bar and register with your email address and a password. With an account you can check out faster, see your order history, and track live order status on our Track your Order page.

We recommend genuine Imou microSD cards (available in our SD card category) — they are rated for continuous CCTV recording. Most cameras support up to 256 GB or 512 GB depending on the model. As a rough guide, a 64 GB card holds around 4–7 days of continuous full-HD recording, longer if you record on motion events only.

Open your camera in the Imou Life app and tap Playback. You can scrub through the timeline, jump to motion events, and download clips to your phone. If you use an NVR, recordings can also be played back directly on a connected monitor.

No subscription is required. Recording to a microSD card or NVR is completely free. Imou also offers an optional cloud storage service (Imou Protect) if you want off-site backups, but everything works without it.

Every product we sell is a genuine Imou product covered by a local warranty against manufacturing defects — see the full periods per category on our Warranty Policy page. Keep your invoice or order confirmation as proof of purchase.

Contact us on WhatsApp, hotline, or email with your order number and a short description of the fault (photos or a short video help a lot). After basic troubleshooting, bring or courier the product with its receipt to any of our service locations and we'll repair or replace it free of charge if a manufacturing defect is confirmed.

Visit our Product Manual page — every model we sell is listed with a download link to its official Imou manual and quick start guide.